Luxury Guest Experience Specialist
2 days ago
About Us
We are Rosewood Hotel Group, a leading luxury hospitality brand that prides itself on delivering exceptional guest experiences. We are seeking a skilled Luxury Guest Experience Specialist to join our team.
Job Description:
As a Luxury Guest Experience Specialist, you will be responsible for ensuring that every guest has a memorable and enjoyable stay with us. This includes greeting and farewelling guests, assisting with luggage, and providing exceptional service throughout their stay.
Key Responsibilities:
- Greet and farewell guests upon arrival and departure
- Assist guests with luggage and provide porter services as needed
- Organize and sell local activities to guests
- Coordinate guest requests and communicate with booking agents and local business operators
- Provide property tours and assist guests with getting around the property
- Drive and clean cars as needed
- Provide reception coverage as required
Requirements:
To be successful in this role, you will need:
- Previous experience in a customer service position
- PREFERRED experience in working in a luxury establishment
- The ability to multi-task, prioritize, and organize
- A high level of attention to detail and exceptional organizational skills
- Excellent communication skills
- A full driver's license
- A passion for working with people and making every interaction with our guests one to remember
Benefits:
We offer competitive wages, delicious staff lunches, and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. Having your own reliable transport is important as the property is located outside of the CBD and public transport isn't available. You will also need a valid working visa to apply.
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