Dermatology Triage Specialist

4 days ago


Hamilton, Waikato, New Zealand Forefront Dermatology Full time

Job Summary: We are seeking a highly skilled Biologics and Phone Triage Coordinator to join our team at Forefront Dermatology. As a key member of our staff, this individual will be responsible for managing all aspects of biologic medication authorization, collaborating with physicians and pharmaceutical representatives, and providing exceptional patient care.

Responsibilities:

  • Initiate and complete all prior authorizations for biologics.
  • Submit all biologic RXs to appropriate specialty pharmacies.
  • Obtain necessary clinical information from the medical record, provider, and assistance program to process proper authorizations.
  • Communicate with patients on all medication approvals, denials, and patient compliance.
  • Document in the medical record all communication with patients regarding medication and compliance.
  • Schedule and coordinate patient appointments following company protocol, provider's treatment plans, and medication intervals.
  • Ensure all medications have been received prior to patient's appointment.
  • Coordinate meetings with pharmaceutical representatives to discuss biologics in detail and discuss proper channels to ensure patients receive biologics in a timely manner.
  • Adhere to compliance and complete compliance training.
  • Manage and complete MIPS dashboard relative to psoriasis and biologic medication.
  • Contact patients with pathology results when related to biologics.

Requirements: Education: Minimum Post High School education in a medical support field: Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse is required.



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