IT Support Specialist
5 days ago
Milestone IT is a nationwide business with an exciting opportunity for an experienced Desktop Support Engineer to join its great team.
As part of a small team of IT specialists, you will be providing high-level/level 2 support to users both on and off-site.
Key Responsibilities:
- Providing hands-on hardware and software support for Active Directory, operating system builds from image, and troubleshooting.
- Providing face-to-face support and occasionally on-field support.
- Managing the tickets raised by the service ticketing system.
- Installing, moving, adding, and changing equipment and software.
- Maintenance of the client's network.
- Performing proactive and reactive troubleshooting to identify potential problems.
- Providing reports as requested by management or customers.
- Using remote software tools to monitor all devices.
Skills Required:
- Minimum of 1-2 years experience of performing level 1/2 support.
- Detailed knowledge and experience of Microsoft Office Suite.
- Detailed knowledge of various desktop and server operating systems.
- Friendly, welcoming professional with good telephone manners.
- Well presented, hardworking, and enjoys working in a team.
- Possesses great written and verbal communication skills.
- Works well independently and productively within a small team environment.
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