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Help Desk Professional

1 week ago


Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

Motor Trade Finance Limited is a leading finance company that has been dedicated to providing innovative solutions to New Zealanders since 1970. As a trusted and iconic household brand, we strive to make lending about people again.

In this role, you will be responsible for delivering exceptional customer service and technical support to our end-users, ensuring seamless access to our technology systems and facilities.

Key responsibilities include:

  • Providing expert technical guidance and support to our staff and customers
  • Coordinating and implementing security protocols for building access and security systems
  • Managing device assets, including purchasing, replacement, and disposal in accordance with policy
  • Developing and maintaining knowledge base information to enhance user experience

To succeed in this role, you will need:

  • Proven experience working in a customer-facing environment, preferably in a technical support capacity
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Proficiency in Microsoft 365 and Windows operating systems, with a willingness to adapt to new technologies
  • Physical fitness, as this role involves lifting and moving hardware

We offer a comprehensive benefits package, including fully funded medical insurance, performance incentives, and flexible benefits. You will also have opportunities to progress your career in Dunedin, enjoy a dynamic and collaborative culture, and work with a central and modern office space.