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Customer Service Associate FT Specialist

1 week ago

Dunedin, Otago, New Zealand Southeastern Grocers Full time
Job Description:

As a Customer Service Associate at Southeastern Grocers, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our valued customers. Your primary responsibility will be to provide accurate, fast, and friendly customer service desk and media services in accordance with company guidelines, policies, and procedures.

Key Responsibilities:
  • Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
  • Address customer issues/complaints and resolve to full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
  • Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
  • Troubleshoot problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
  • Maintain confidentiality of information.
  • Put up discarded or returned merchandise.
  • Perform cashier associate duties, as necessary.
  • Perform pricing duties, as necessary.
  • Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
  • Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.


Required Skills and Qualifications:
  • Must be 18 years of age.
  • High school diploma or equivalency.
  • Ability to read, write, and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.


Benefits and Others:

Southeastern Grocers offers a competitive compensation package and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.