Customer Service Representative Grocery Team

5 days ago

Dunedin, Otago, New Zealand Southeastern Grocers Full time
About Us:

Southeastern Grocers is committed to creating a culture of belonging and fostering an inclusive environment where we celebrate differences. We empower everyone to be their full, authentic selves and strive to make a positive impact in the communities we serve.

Our team members are the heart of our organization, and we believe that together, we can achieve great things. As a Customer Service Associate, you will have the opportunity to work with a diverse group of individuals who share our passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
  • Address customer issues/complaints and resolve to full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
  • Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
  • Troubleshoot problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
  • Maintain confidentiality of information.
  • Put up discarded or returned merchandise.
  • Perform cashier associate duties, as necessary.
  • Perform pricing duties, as necessary.
  • Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
  • Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.


Requirements:
  • Must be 18 years of age.
  • High school diploma or equivalency.
  • Ability to read, write, and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.

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