Client Experience Coordinator

2 weeks ago

Auckland, Auckland, New Zealand SEEK Full time

About the Role

We are seeking a highly skilled Client Support Coordinator to join our team at SEEK. As a Client Support Coordinator, you will be responsible for ensuring a seamless experience for our clients by providing technical support, process optimisation, and proactive solutions that enhance their interactions with our products and services.

Key Responsibilities

  • Provide day-to-day customer and technical support to a portfolio of clients, ensuring their experience with SEEK is streamlined.
  • Support Senior Account Managers and Account Executives in managing client relationships by delivering accurate, timely reporting and insights.
  • Proactively see opportunities to improve client experience and work with internal collaborators to implement enhancements.
  • Ensure that all new client contracts and product setups are completed accurately, including any vital training for clients.
  • Utilise Salesforce CRM to track client interactions, resolve issues, and maintain up-to-date account information.
  • Troubleshoot finance-related queries, including billing issues, invoicing discrepancies, and credit requests.
  • Assist with branding campaigns and other marketing initiatives.
  • Manage the booking and administration of Premium Listings, ensuring clear communication with clients throughout the process.
  • Provide temporary coverage for team members when required, ensuring continuous client support.
  • Collaborate with internal teams, including Sales, Product, Finance, and Customer Success, to drive customer-focused solutions.

Requirements

  • Strong problem-solving skills with the ability to troubleshoot technical issues, particularly in job posting, API integrations, and system functionality.
  • Proven experience in customer support or a client-facing role, demonstrating a customer-first mentality.
  • Excellent written and verbal communication skills for clear and effective client interactions.
  • Experience using Salesforce CRM (or a similar CRM platform) to keep track and handle client interactions.
  • Strong time management and prioritisation skills to balance multiple client needs efficiently working within structured SLA's.

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