Client Support Coordinator

2 weeks ago

Auckland, Auckland, New Zealand SEEK Full time

Company Description

About SEEK

SEEK's portfolio of diverse businesses makes a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK's purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

The Role

As a Client Support Co-Ordinator at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.

The Client Support Coordinator plays a key role in ensuring a seamless experience for SEEK's clients by providing technical support, process optimisation, and proactive solutions that enhance their interactions with SEEK's products and services. Reporting to the Customer Success and Service Manager, this role collaborates closely with the sales team to troubleshoot system issues, refine workflows, and drive efficiency, ultimately supporting both client success and sales team performance.

Key Responsibilities

  • Provide day-to-day customer and technical support to a portfolio of clients, ensuring their experience with SEEK is streamlined.
  • Support Senior Account Managers and Account Executives in managing client relationships by delivering accurate, timely reporting and insights.
  • Proactively see opportunities to improve client experience and work with internal collaborators to implement enhancements.
  • Ensure that all new client contracts and product setups are completed accurately, including any vital training for clients.
  • Utilise Salesforce CRM to track client interactions, resolve issues, and maintain up-to-date account information.
  • Troubleshoot finance-related queries, including billing issues, invoicing discrepancies, and credit requests.
  • Assist with branding campaigns and other marketing initiatives.
  • Manage the booking and administration of Premium Listings, ensuring clear communication with clients throughout the process.
  • Provide temporary coverage for team members when required, ensuring continuous client support.
  • Collaborate with internal teams, including Sales, Product, Finance, and Customer Success, to drive customer-focused solutions.

Essential Qualifications, Skills, and Experience

  • Strong problem-solving skills with the ability to troubleshoot technical issues, particularly in job posting, API integrations, and system functionality.
  • Proven experience in customer support or a client-facing role, demonstrating a customer-first mentality.
  • Excellent written and verbal communication skills for clear and effective client interactions.
  • Experience using Salesforce CRM (or a similar CRM platform) to keep track and handle client interactions.
  • Strong time management and prioritisation skills to balance multiple client needs efficiently working within structured SLA's.

Other Qualifications, Skills, and Experience

  • Experience in Sales Support, Customer Success, or Technical Support within a fast-paced environment.
  • Familiarity with job posting technology, recruitment software, or API integrations.
  • Understanding of SEEK products, services, and platform functionality.
  • Knowledge of finance processes, including invoicing and billing systems.
  • Experience using CRM platforms such as Salesforce to manage client interactions.
  • Exposure to marketing or branding campaign coordination.

The Team

This role is part of the Customer Support Department, working closely with the Customer Success and Service Manager in a cross-functional team that collaborates with Sales, Product, Finance, and Tech teams The team consists of both generalists and specialists, operating in a fast-paced environment with regular team meetings, stand-ups, and a strong focus on continuous improvement. This position has no direct reports but plays a key role in supporting internal teams and external clients, including Corporate, Recruiter, and SME customers, as well as third-party RSP suppliers.

Additional Information

At SEEK we offer:

  • Annual Performance Bonus Plan.
  • Support of flexible working, including a mix of office and work from home days depending on your role.
  • Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave.
  • Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose-driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

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