Accounting Experience Professional

14 hours ago


Wellington, Wellington, New Zealand Xero Full time

About Us

Xero is a leading cloud-based accounting software provider dedicated to helping small businesses succeed. We're committed to delivering exceptional support and services that empower our customers to achieve their goals.

Job Description

We're seeking a highly skilled and customer-focused Accounting Experience Professional to join our team. As a key member of our Customer Experience team, you will be responsible for providing top-notch support and guidance to small business owners, bookkeepers, and accountants who use Xero's accounting software.

Your Key Responsibilities

  • Provide expert-level support and advice on how to get the most out of Xero's accounting features.
  • Work closely with customers to understand their needs and provide personalized solutions.
  • Collaborate with internal teams to ensure seamless support and resolve complex issues efficiently.
  • Stay up-to-date with the latest Xero product developments and best practices to deliver exceptional service.

Requirements

  • Previous experience in a customer-facing role, preferably in accounting or finance.
  • Demonstrated expertise in problem-solving, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A passion for delivering exceptional customer experiences and a commitment to ongoing learning and development.


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