Accounting Experience Professional
14 hours ago
About Us
Xero is a leading cloud-based accounting software provider dedicated to helping small businesses succeed. We're committed to delivering exceptional support and services that empower our customers to achieve their goals.
Job Description
We're seeking a highly skilled and customer-focused Accounting Experience Professional to join our team. As a key member of our Customer Experience team, you will be responsible for providing top-notch support and guidance to small business owners, bookkeepers, and accountants who use Xero's accounting software.
Your Key Responsibilities
- Provide expert-level support and advice on how to get the most out of Xero's accounting features.
- Work closely with customers to understand their needs and provide personalized solutions.
- Collaborate with internal teams to ensure seamless support and resolve complex issues efficiently.
- Stay up-to-date with the latest Xero product developments and best practices to deliver exceptional service.
Requirements
- Previous experience in a customer-facing role, preferably in accounting or finance.
- Demonstrated expertise in problem-solving, with the ability to think critically and outside the box.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A passion for delivering exceptional customer experiences and a commitment to ongoing learning and development.
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