Customer Experience Specialist

2 weeks ago


Christchurch, Canterbury, New Zealand Noel Leeming Full time

Job Overview
We are a leading technology and appliance retailer in New Zealand, part of The Warehouse Group. Our company values innovation, customer service, and teamwork.

About the Role
This is an exciting opportunity to join our team as a Customer Service Representative. You will play a crucial part in creating memorable experiences for our customers in-store. Your excellent communication skills, passion for helping others, and ability to learn quickly will make you successful in this role.

Key Responsibilities

  • Deal with all customer inquiries, including hire purchase contracts, sales inquiries, credit applications, cash sales, and handling returns.
  • Take responsibility for and proactively resolve customer issues as they arise.
  • Meet customers' expectations by providing exceptional service.

Requirements

  • Excellent phone manner and written verbal skills.
  • Able to quickly learn computer systems.
  • Possess a love for all things tech.
  • Calm under pressure and able to find the right words to soothe even the most challenging customers.
  • A passionate team player who takes pride in delivering memorable experiences to customers.

What We Offer

  • Team Card: Awesome Warehouse Group discount card for all our brands.
  • Here for Good Leave: One day of paid leave every year to volunteer and do good in your community.
  • Birthday Leave: A day of paid leave each year to celebrate and recognize your special day.
  • Counseling: Access to free confidential counseling and advice through Benestar.
  • Career Progression: An excellent stepping stone into other internal opportunities.


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