Customer Experience Specialist

2 weeks ago


Christchurch, Canterbury, New Zealand Barclays Uk Full time

Company Overview

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At Barclays, we're passionate about delivering exceptional customer experiences. As a Senior Customer Service Advisor, you'll play a vital role in helping us achieve this goal.

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Job Description

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  • We're seeking a highly skilled and empathetic individual to join our team as a Senior Customer Service Advisor. In this role, you'll be responsible for providing exceptional customer service while resolving more complex customer needs and requests.">
  • You'll work closely with colleagues across the bank to align and integrate customer care processes, identify areas for improvement, and provide recommendations for change.">
  • As a Senior Advisor, you'll also be expected to develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.">
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Required Skills and Qualifications

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To succeed in this role, you'll need:

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  • Excellent communication and interpersonal skills">
  • A strong understanding of customer needs and preferences">
  • The ability to work well under pressure and meet deadlines">
  • Strong problem-solving and analytical skills">
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Benefits

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As a member of our team, you'll enjoy a range of benefits, including:

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  • A competitive salary and bonus scheme">
  • Ongoing training and development opportunities">
  • A comprehensive benefits package, including health insurance and pension contributions">
  • A dynamic and supportive work environment">
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Others

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As a Senior Customer Service Advisor, you'll have the opportunity to make a real difference in people's lives. You'll work in a fast-paced environment, where no two days are ever the same. If you're passionate about delivering exceptional customer experiences and want to be part of a talented and diverse team, we'd love to hear from you.



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