Performance Improvement Specialist
3 days ago
About the Company:
We're Vodafone New Zealand Limited, a leading telecommunications company dedicated to making a positive impact on the lives of our customers. Our purpose is to help create a better-connected Aotearoa, New Zealand.
Job Title: Arohia Team Lead
Job Summary:
This exciting opportunity will see you take on a key leadership role within our frontline contact centre teams. As an Arohia Team Lead, you'll be responsible for driving operational excellence, focusing on process improvements and continuous learning.
Your Key Responsibilities:
- Develop and implement strategies to drive operational excellence, focusing on process improvements and continuous learning.
- Provide leadership and guidance to your team, empowering them to deliver exceptional customer service.
- Build and maintain strong relationships with your team members, fostering a culture of empathy, care, and support.
- Collaborate with other teams to identify and address performance gaps, ensuring our customer experience remains at the forefront of everything we do.
What You'll Need:
- At least 2 years of operational experience in a Call Centre environment, with a deep understanding of customer operations and processes.
- Demonstrated leadership skills, with a proven track record of recruiting, developing, and retaining top talent.
- Strong communication and interpersonal skills, with the ability to navigate complex situations and maintain composure under pressure.
- A flexible and adaptable approach, with a commitment to prioritizing customer satisfaction.
- A passion for people development and growth, with a focus on helping individuals achieve their career aspirations.
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