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Customer Service Liaison

1 week ago

Wellington, Wellington, New Zealand ANZ Full time

About Us

At ANZ, our purpose is to shape a world where people and communities thrive. We're driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About The Role

CSS teams work deep in the heart of operations, supporting and helping customers, the wider bank and third parties with their banking. Customer Protection Officers interact directly with customers to achieve great outcomes, whilst adhering to service level agreements and ensuring accuracy.

Your Responsibilities

  • Provide information and support to internal and external customers.
  • Build strong relationships with colleagues to achieve objectives.
  • Multitask and investigate problems to deliver high-quality outputs.
  • Manage processes and procedures across CSS teams and other duties.
  • Learn workflow management tools and enter data accurately.
  • Minimise risk through personal work practices.
  • Contribute positively to a collaborative team environment.

What You'll Bring

To succeed in this role, you'll need strong time management, communication, and customer focus skills. Excellent data entry skills and a high level of accuracy are also essential. Good investigation and problem-solving skills, curiosity, and a growth mindset will help you learn and develop in this role.

Why Join Us?

We're a diverse community at ANZ striving towards a common purpose: shaping a world where communities thrive. As part of our whānau, you'll have the resources, opportunities, and community you need to take the next big step in your career. Our flexible working arrangements and benefits make it easy to 'make work, work for you'.