Freight Forwarding Professional

4 days ago


Auckland, Auckland, New Zealand Hellmann Worldwide Logistics Full time

About Us

Hellmann Worldwide Logistics is a leading global logistics company with a strong presence in New Zealand. We pride ourselves on providing exceptional customer service and building strong relationships with our clients. Our mission is to deliver innovative and tailored logistics solutions that meet the unique needs of our customers.

Job Summary

We are currently seeking an experienced Customer Service Representative to join our team in New Zealand. In this role, you will be responsible for ensuring seamless operations, exceeding customer expectations, and contributing to our ongoing success. As a key member of our team, you will have the opportunity to work with a variety of stakeholders, including internal teams and external clients.

Key Responsibilities

The successful candidate will be responsible for:

  • Operations Administration: Ensuring all shipments/orders are meticulously maintained and handling tasks to maximize revenue potential.
  • Placement of forwarding bookings and overseeing shipments on a door-to-door basis, ensuring all key milestones are met and updated within the TMS system.
  • Customer Service Excellence: Building and maintaining stellar relationships with internal and external clients, delivering high-quality communication and service daily.
  • Reporting: Ensuring all orders are kept up to date in CW1 through Purchase Order Management.
  • Problem Solving: Using initiative and judgment to identify solutions, take ownership of client queries, and follow through to resolution, ensuring client satisfaction.
  • System Utilization: Executing tasks using various systems for seamless transaction handling and data accuracy.
  • Relationship Management: Growing and strengthening long-term relationships with your client portfolio through pro-active follow-ups, clear communication, and supporting the client's expectations.

Requirements

To succeed in this role, you will need:

  • Proven experience in customer service, preferably in the logistics or freight forwarding industry.
  • Strong organizational and time management skills, with the ability to manage competing priorities.
  • Excellent communication skills, both written and verbal, and a natural ability to build rapport with clients and colleagues.
  • Problem-solving mindset, attention to detail, and a commitment to delivering results.
  • Familiarity with operational tools like Cargowise and other TMS tools.

What We Offer

We offer a competitive remuneration and benefits package, including:

  • An opportunity to be part of a globally recognized logistics company.
  • A collaborative and inclusive workplace culture.


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