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IT Service Desk Agent
2 weeks ago
Role Summary: We are seeking an IT Service Desk Agent to join our dynamic ICT team. As a key member of the team, you will be responsible for providing level 1 helpdesk support to staff and students, mainly based at the service desk in the School Library. You will be expected to assess and allocate ticket submissions, support new students and families with device registrations, and set up devices for new staff.
Requirements: The successful candidate will have excellent interpersonal and communication skills, be patient and empathetic when dealing with students aged 5 to 18 years, and have knowledge of ticketing systems. They will also be familiar with both Apple and Windows operating systems, iOS, OS X, and Windows platforms, and have basic knowledge of networking, printers, and Google Suite.
