Service Desk Specialist

7 days ago


Auckland, Auckland, New Zealand Westpac New Zealand Full time

Role Overview

We're seeking an experienced Service Desk Specialist to join our team. As a key point of contact for customers, you'll provide expert-level support, resolving technical issues and delivering personalized service.

Your Key Responsibilities:

  • Provide technical support to Westpac customers, addressing credit/debit card-related issues and resolving problems via inbound and outbound calls.
  • Collaborate with internal teams to develop and implement process improvements, enhancing customer experience and efficiency.
  • Develop and maintain strong relationships with customers, building trust and loyalty through exceptional service.

Requirements

  • Prior technical support experience, preferably in a banking or financial services environment.
  • Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • A passion for delivering exceptional customer experiences and resolving technical challenges.


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