Service Desk Specialist
7 days ago
Role Overview
We're seeking an experienced Service Desk Specialist to join our team. As a key point of contact for customers, you'll provide expert-level support, resolving technical issues and delivering personalized service.
Your Key Responsibilities:
- Provide technical support to Westpac customers, addressing credit/debit card-related issues and resolving problems via inbound and outbound calls.
- Collaborate with internal teams to develop and implement process improvements, enhancing customer experience and efficiency.
- Develop and maintain strong relationships with customers, building trust and loyalty through exceptional service.
Requirements
- Prior technical support experience, preferably in a banking or financial services environment.
- Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- A passion for delivering exceptional customer experiences and resolving technical challenges.
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