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Customer Support Specialist

1 week ago

Christchurch, Canterbury, New Zealand Nood Full time

We're seeking a proactive and detail-oriented professional to ensure our customers receive timely and accurate information regarding their orders.

About the Role

As an Order Fulfillment Associate, you'll play a key part in optimising dispatch and providing clear updates to minimize follow-up enquiries at the store level.

Main Responsibilities:

  • Proactive Order Monitoring & Allocation Adjustments
  • Tracking all customer orders for deferred delivery dates and adjusting queues to optimize dispatch.
  • Customer Communication & Support

The Ideal Candidate:

  • Strong attention to detail and problem-solving skills.
  • Excellent communication skills—both written and verbal.
  • A customer-first mindset with a proactive approach.

Benefits:

  • Be part of a supportive and collaborative team.
  • Make a real impact by improving our customer experience.
  • Gain valuable experience in logistics and customer service.
  • Exclusive Staff Discounts – Enjoy a generous discount on our products.