Senior Customer Onboarding Specialist

4 days ago


Christchurch, Canterbury, New Zealand Asb Bank Full time

We're seeking a Senior Customer Onboarding Specialist to join our team at ASB Bank. This role is focused on leading the onboarding process for our more complex, enterprise customers. As a key member of our team, you will work closely with both internal and external customers, providing exceptional service while adhering to regulatory requirements and internal policies.

Job Description

This role provides the opportunity to support our frontline teams as well as our customers by performing end-to-end account opening while fulfilling our AML/CFT regulatory requirements.

Key Responsibilities
  • Buid and maintain constructive and effective relationships with internal and external stakeholders
  • Analyze and verify customer data to support the opening of new enterprise accounts in compliance with ASB Bank's onboarding process and regulatory requirements
  • Inform customers about suitable verification documentation and handle inquiries via phone, email, or written correspondence
  • Manage customer information confidentially, in line with privacy legislation and internal policies
Requirements
  • Proven experience in a similar role or relevant experience in a banking environment
  • Strong communication skills and ability to deliver exceptional customer service
  • Demonstrated knowledge of ASB's compliance obligations and relevant standards
  • Proficient in Microsoft Office applications and familiar with ASB's systems


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