Night Duty Operations Manager

1 day ago


Christchurch, Canterbury, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

**Overview of Peppers Bluewater Resort**

Located in the heart of New Zealand's central South Island, Peppers Bluewater Resort offers a unique blend of luxury and natural beauty. The resort features one, two, and three-bedroom suites and villas, set amidst the stunning landscape of Mt Cook & Mackenzie region.

As a key member of our team, you will be responsible for ensuring the smooth operation of the resort from 11pm to 7am. This will involve addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all while upholding the exceptional reputation of Peppers Bluewater Resort.

**Primary Responsibilities**

  • Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.
  • Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries.
  • Manage the reception desk and oversee night audit and reporting procedures.
  • Uphold overnight property security standards.
  • Assist in preparing for the daytime team's operations.

**Required Skills and Qualifications**

  • Demonstrated expertise in Hotel Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader, Supervisor, or Manager.
  • Experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance.
  • A positive demeanour and capable of working independently.
  • Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits.
  • Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences.
  • A keen eye for detail to ensure accurate daily revenue capture and reporting.

**Benefits**

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities - We are a world leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

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