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Terminal Services Duty Manager

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Christchurch, Canterbury, New Zealand Christchurchairport Full time

CIA is seeking an exceptional Terminal Services Duty Manager to lead our front-line customer services team. This is an exciting opportunity to join our airport operations team and contribute to delivering world-class experiences for our customers.

The successful candidate will be responsible for:

  1. Managing a high-performing team to deliver exceptional customer service, meeting or exceeding our service standards.
  2. Partnering with stakeholders in the terminal to ensure seamless airport operations, including airlines, government agencies, and other operators.
  3. Developing and implementing strategies to enhance customer satisfaction and loyalty.
  4. Maintaining a safe and secure airport environment, adhering to all legislative requirements and company policies.

Key requirements include:

  • At least 4 years' experience in customer-facing roles, preferably in airport operations or a similar environment.
  • Proven leadership experience, with expertise in team development, coaching, and performance management.
  • Demonstrated ability to think critically and solve complex problems in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work effectively in a dynamic, 24/7 environment.