Housing Support Team Manager

5 days ago


Auckland, Auckland, New Zealand Kainga Ora - Homes And Communities Full time

**Job Overview**

We are seeking a highly skilled and experienced Housing Support Team Manager to lead our team in medium to high density housing. As a key member of our team, you will be responsible for ensuring that our staff have the right tools, guidance, and support to deliver excellent service to our customers.

Main Responsibilities:

  • Creating a safe and healthy work environment where customer outcomes, operational targets, and positive people experiences are achieved.
  • Managing and monitoring the health and safety of a largely mobile team, providing support and guidance as required to our people.
  • Promoting operational reporting that showcases the work types, volumes, and services being managed by the team and how the team is performing.
  • Leading through change and enabling your team to navigate across medium to high density housing.

Requirements:**

  • Experience across medium to high density housing.
  • Sound knowledge of the Residential Tenancies Act.
  • Proven experience leading, motivating, and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
  • Experience with change management and managing risks, and health and safety.
  • Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities, and concerns facing key customer groups.


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