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Team Leader Housing Support
1 week ago
As a Team Leader Housing Support, you will lead a team of Housing Support Managers and Senior Housing Support Managers ensuring they have the right tools, guidance, and support to carry out their day-to-day activities to the best of their abilities.Your responsibilities include:Creating a safe and healthy work environment where customer outcomes, operational targets, and positive people experiences are achieved.Managing and monitoring the health and safety of a largely mobile team, providing support and guidance as required to our people.Producing operational reporting that shows the work types, volumes, and services being managed by the team and how the team is performing.Also unique to this role is leading through change and enabling your team to navigate across medium to high density housing.
You will effectively manage team culture and dynamics to foster a collaborative, high performing team with collective drive to deliver excellent service for Kainga Ora customers.Minimum Requirements:Experience across medium to high density housing.Sound knowledge of the Residential Tenancies Act.Proven experience leading, motivating, and coaching a high performing service delivery team within a specific location, including managing staff development and performance.Experience with change management and managing risks, and health and safety.Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities, and concerns facing key customer groups.Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.Cultural awareness that supports our customers' aspirations and needs.Stakeholder Engagement.Nou te rourou - What's in it for you?We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.Our values were developed by us, for us.
They unite us as an organisation and guide how we work every day.Please note: all applicants, including existing employees, need to follow this process.
If you have any questions, please email ****** close by 11.55pm on Wednesday, 12 March 2025.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.Reference # 74726Posted on 05 Mar 2025Closes on 12 Mar 2025 23:55Location(s): New LynnExpertise: Case Management, Social or Community Welfare, People Leadership, Tenancy Management.
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