Retail Experience Associate

4 days ago


Wellington, Wellington, New Zealand The Warehouse Group Part time

About Our Company

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The Warehouse Group operates several well-known retail brands in New Zealand, including The Warehouse, Warehouse Stationery, and Noel Leeming. Our goal is to provide exceptional customer experiences across the country.

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Job Summary

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This exciting role is perfect for someone who values exceptional customer service. As a Customer Service Team Member, you will be stationed at our in-store service desk, where you will play a crucial part in ensuring our customers receive the highest level of service possible. Your responsibilities will include:

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  • Answering customer inquiries and providing advice on products and services;">
  • Processing returns, exchanges, refunds, and transfers with accuracy and efficiency;">
  • Supporting our Loss Prevention team by assisting with security measures and maintaining a safe store environment;">
  • Supervising and supporting the Checkout area as needed, ensuring all transactions run smoothly and efficiently.">
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Key Requirements

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We are looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. If you have previous experience in retail, hospitality, or a customer-facing role, this could be the perfect opportunity for you. Additionally, we require strong attention to detail and the ability to undertake heavy lifting, climbing ladders, and standing for long periods.

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Our Benefits

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We truly believe that you can start here and go anywhere. At The Warehouse Group, we offer a range of benefits, including:

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  • A supportive and dynamic work environment;">
  • Opportunities for professional growth and development;">
  • Recognition and rewards for outstanding performance;">
  • Flexible working hours and opportunities for work-life balance;">
  • A comprehensive training program to help you succeed in your role.">
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About You

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We're looking for someone who shares our values and is passionate about delivering exceptional customer service. If you're a motivated and enthusiastic individual with a positive attitude, we want to hear from you.



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