Retail Sales Associate Professional

2 days ago

Wellington, Wellington, New Zealand Express, Inc. Full time
Overview
Express, Inc. is a leading multichannel apparel brand dedicated to creating confidence and inspiring self-expression through modern, confident and effortless style whether dressing for work, everyday or special occasions.

About Us
We operate over 400 retail stores in the United States and Puerto Rico, an online store at express.com, and a mobile app. Our mission is to ensure our customers look and feel their best, wherever life takes them.

Job Summary
We are seeking a Retail Sales Associate to provide a great in-store shopping experience for our customers while assisting with tasks such as stocking, cleaning, folding merchandise, etc. The ideal candidate will be responsible for maintaining a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.

Main Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room
- Follow company policies and procedures to ensure the safety of all associates and customers
- Assist with product launch changes according to company SOP
- Provide a Great Customer Experience
- Deliver on all aspects of the customer experience model
- Process transactions quickly and accurately reducing the customers' wait time
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate

Requirements
- High School or Equivalent degree
- 0-2 years of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements

Critical Skills & Attributes
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team

Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match
- Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide

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