Sales Associate Professional

3 days ago


Wellington, Wellington, New Zealand Express, Inc. Full time

Express, Inc. is a leading apparel brand dedicated to creating confidence and inspiring self-expression.

About Express

Our design philosophy is rooted in modern, confident, and effortless style. We strive to provide our customers with a unique shopping experience that meets their individual needs and preferences.

We operate over 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

The Role of a Retail Sales Associate

We are seeking a skilled and customer-focused Retail Sales Associate to join our team.

This role involves providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with tasks such as stocking and folding merchandise.

Key Responsibilities:

  • Maintain a safe and inviting environment for customers by adhering to company policies and procedures.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience.
  • Process transactions quickly and accurately reducing the customers' wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements and Qualifications

To be successful in this role, you must possess excellent communication skills, both written and verbal, and be able to interact effectively with customers, sales leadership team, and associates.

You should also have previous retail experience, preferably in a similar role, and meet defined availability criteria, including nights, weekends, and non-business hours.



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