Medical Operations Coordinator
4 days ago
We are seeking a skilled Clinical Administrator to join our team at Canterbury District Health Board. This role plays a key part in ensuring efficient booking practices and supporting patient flow in line with Ministry of Health targets and Waitaha Canterbury standards.
In this position, you will be responsible for:
- Booking and scheduling preadmission clinic appointments and elective inpatient admissions.
- Coordinating operating lists and maintaining the waiting list.
- Maintaining accurate and timely patient records within the Patient Management System.
- Providing excellent customer service to patients, clinicians, and external stakeholders.
Key Responsibilities
As a Clinical Administrator, your duties will include:
- Greeting patients and providing high-quality customer service.
- Checking and updating patient demographics in the system.
- Referencing unwell or infirm patients to nursing staff immediately.
- Accurately managing referrals and appointment bookings in line with Ministry of Health targets.
- Prioritizing bookings based on 'greatest need, longest wait' principle.
- Ensuring clear and timely communication with patients regarding bookings.
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