Customer Service Representative

2 weeks ago


Rotorua, Bay of Plenty, New Zealand Hind Management Full time

Role Overview

We are seeking a friendly and enthusiastic individual to join our team as a Food and Beverage Attendant. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and creating memorable guest experiences.

This is a permanent part-time role based at Sudima Lake Rotorua, with a guaranteed minimum of 20 hours paid between $25 - $27 per hour.

About the Role

This role involves working in a fast-paced environment, assisting guests with their luggage, serving food and drinks, and ensuring a seamless stay from arrival to departure.

As a successful candidate, you will possess excellent communication and multitasking skills, be physically fit, and have flexibility to work various shifts, including weekends and public holidays.

  • Key Responsibilities:
  • A warm and welcoming personality with great customer service skills
  • A team player with a positive, can-do attitude
  • Comfortable working in a fast-paced environment and staying calm under pressure
  • Good communication and multitasking skills
  • Physically fit and able to assist with lifting and moving items when needed
  • Flexibility to work various shifts, including weekends and public holidays
Benefits

We offer a range of employee benefits, including life insurance, health and wellbeing programs, and discounts on hotels, restaurants, bars, and spas across our network.

  • What We Offer:
  • Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
  • Wellbeing program including Health insurance discounts
  • Excellent reward & recognition events
  • Long service and anniversary gifts and benefits
  • Staff, family and friends rates within our network of hotels
  • Paid training and individual Employee Development Plans
  • Training towards NZQA qualifications and our very own online digital learning platform


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