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Strategic Ambulance Operations Director

7 days ago

Auckland, Auckland, New Zealand Stjohn Full time
Head of Ambulance Operations Effectiveness

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. Our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the country; supporting everyone to live healthier, happier and longer lives.

The Head of Ambulance Operations Effectiveness is responsible for overseeing performance management and planning to support effective service delivery across Ambulance Operations. This role requires a commercially savvy leader who can build strong relationships and deliver tailored insights.

Key Responsibilities:

  • Support the achievement of contractual targets by providing evidence-based data to inform decision making.
  • Ensure Ambulance Operations meets the requirements of its core contracts with ACC and Health New Zealand – Te Whatu Ora in support of the Commissioning Team activities.
  • Drive medium to long term workforce, operational Ambulance Activity and Resourcing Model (AARM) and lead strategic planning which accounts for future workforce and infrastructure requirements.
  • Lead initiatives that measure, sustain and enhance the safety and welfare of ambulance operations personnel.
  • Report on performance, KPIs and provide related insights across service delivery functions – making recommendations about operational initiatives to enhance performance.

About You:

  • A minimum of five year's senior leadership/management experience in a health-related organisation – ambulance sector/functional experience would be an advantage.
  • A strong understanding of issues relating to health equity and delivering against Ti Tiriti o Waitangi obligations.
  • Proven success in managing people, performance and resources to drive improvement, innovation and stakeholder satisfaction.
  • Demonstrated ability to effectively influence and advocate at a senior level with strong written and oral communication skills.