Head Of Ambulance Operations Effectiveness

4 days ago

Auckland, Auckland, New Zealand Hato Hone St John Full time

Company Description Ko wai m atou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

He aha te turanga - About the role:

Reporting to the Deputy Chief Executive – Ambulance Operations, the Head of Ambulance Operations Effectiveness is responsible for oversight of performance management and planning to support effective service delivery across Ambulance Operations.

Join the Ambulance Operations senior leadership team in this exciting opportunity to drive strategic planning, enhance performance, and strengthen workforce retention and engagement across both volunteer and paid workforces.

Key responsibilities:

Support the achievement of contractual targets and setting and achieving internal targets by providing evidence-based data to support decision making.

Ensuring Ambulance Operations is meeting the requirements of its core contracts with ACC and Health New Zealand – Te Whatu Ora in support of the Hato Hone St John Commissioning Team activities and discussions.

Drive medium to long term workforce (pipeline and skill-mix), operational Ambulance Activity and Resourcing Model (AARM) and lead the strategic planning which also accounts for our future workforce and infrastructure requirements.

Drive the use of business intelligence systems to optimise resource planning and long-term needs analysis across ambulance operations relating to both ambulance assets and our workforce.

Lead initiatives that measure, sustain, and enhance the safety and welfare of ambulance operations personnel.

Report on the performance, KPIs and provide related insights across the service delivery functions – making recommendations about strategic and tactical operational initiatives to enhance performance across all areas of ambulance operations delivery.

Provide high quality and accurate analysis in a timely manner to identify and remediate operational performance issues.

Embed and continue to enhance the Global Rostering System (GRS) capabilities to deliver an effective rostering framework for all of Ambulance Operations.

Qualifications

Ko wai koe - About you:

Are you a commercially savvy, technically skilled leader who thrives on building strong relationships and delivering impactful, tailored insights?

Minimum of five year's applicable senior leadership/management in a health-related organisation – ambulance sector/functional experience would be an advantage.
Strong understanding of issues relating to health equity and the importance of delivering Hato Hone's obligations against Ti Tiriti o Waitangi.
Proven success in managing people, performance, and resources to drive improvement, innovation, and stakeholder satisfaction.
Demonstrated ability to effectively influence and advocate at a senior level with strong written and oral communication skills.
Experience in creating concise, insightful reports to inform and meet the needs of multiple stakeholders.

Additional Information

Me pehea te tuku tono - How to apply:

Please contact Ariane Schmidt- Recruitment Manager [email protected] 0272954852 for more information.

Ready to apply? Click "I'm interested" before applications close on Wednesday March 26 2025.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pohiritia nei e matou, te whanau o Hato Hone St John, nga rereketanga o ia tangata ki te haramai. E awhinatia e matou I nga whakaaro rereke, kia mahi pai I roto I nga hapori katoa. Ko ta matou nei haepapa, kia hanga tetahi ahuru mowai ma tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a korero.

  • Head of Ambulance Operations Effectiveness

    1 day ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Head of Ambulance Operations Effectiveness Full-time Primary Location: Auckland Contract Type: Permanent Full Time Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities...

  • Ambulance Operations Effectiveness Strategist

    4 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    About the RoleThe Head of Ambulance Operations Effectiveness plays a pivotal role in overseeing performance management and strategic planning to drive effective service delivery across Ambulance Operations. Reporting to the Deputy Chief Executive – Ambulance Operations, this leader is responsible for ensuring Ambulance Operations meets contractual targets...

  • Ambulance Operations Effectiveness Director

    21 hours ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Ambulance Operations Effectiveness DirectorFull-time Location: Auckland Region Type: Permanent Full Time Hato Hone St John has been serving New Zealanders since 1885, working to save lives and build strong communities across the country. Our programmes and team of over 11,000 staff and volunteers help everyone in Aotearoa live healthier, happier, and longer...

  • Head of Ambulance Performance and Planning

    21 hours ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Head of Ambulance Performance and PlanningFull-time Location: Auckland Region Type: Permanent Full Time Hato Hone St John has a proud history of serving New Zealanders, dating back to 1885. As a leading provider of ambulance services, we strive to improve healthcare outcomes and build stronger communities.The Head of Ambulance Performance and Planning will...

  • Ambulance Service Delivery Manager

    5 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Operational Performance Excellence LeadThe Head of Ambulance Operations Effectiveness leads a team focused on driving strategic planning and enhancing performance across Ambulance Operations.This critical role oversees performance management and planning to ensure effective service delivery, including monitoring and analyzing key performance indicators...

  • Head of Performance and Planning in Ambulance Operations

    4 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Key ResponsibilitiesSupport the achievement of contractual targets by providing data-driven insights to inform decision making.Ensure Ambulance Operations meets its core contract requirements with ACC and Health New Zealand – Te Whatu Ora, collaborating with the Hato Hone St John Commissioning Team.Develop medium to long-term workforce plans, operational...

  • Strategic Operations Effectiveness Director

    5 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Ambulance Service Delivery ManagerHato Hone St John has been serving New Zealanders and working to save lives since 1885.As a healthcare leader, you will oversee performance management and planning to support effective service delivery across Ambulance Operations. Your role is responsible for ensuring that our ambulance services meet the requirements of core...

  • Senior Leader

    21 hours ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Senior Leader - Ambulance OperationsFull-time Location: Auckland Region Type: Permanent Full Time Hato Hone St John has a rich history of serving New Zealanders, dating back to 1885. As a leading provider of ambulance services, we work to improve healthcare outcomes and build stronger communities across the country.The Senior Leader - Ambulance Operations...

  • Director of Ambulance Services Excellence

    21 hours ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Director of Ambulance Services ExcellenceFull-time Location: Auckland Region Type: Permanent Full Time Hato Hone St John has a long history of serving New Zealanders, dating back to 1885. As a leading provider of ambulance services, we work tirelessly to improve healthcare outcomes and build stronger communities.The Director of Ambulance Services Excellence...

  • Healthcare Sector Business Development Leader

    5 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Strategic Operations Effectiveness DirectorThe Head of Ambulance Operations Effectiveness is a critical leadership role within Hato Hone St John, overseeing performance management and planning to ensure effective service delivery across Ambulance Operations.This role is responsible for leading initiatives that drive medium to long-term workforce and...

  • Ambulance & Events Volunteer

    3 days ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Hato Hone St John has been serving New Zealanders and working to save lives since 1885.As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.Job DescriptionWe are...

  • Ambulance & Events Volunteer

    4 days ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.Job DescriptionWe are...

  • Strategic Air Operations Coordinator

    2 hours ago

    Auckland, Auckland, New Zealand Stjohn Full time

    Hato Hone St John is a leading healthcare organization in New Zealand, committed to saving lives and building resilient communities. Our extensive experience in air ambulance operations, particularly with helicopters, includes safety equipment, training for specific environments, winching, long-lining, night vision goggles, and HUET.We are seeking a highly...

  • Ambulance & Events Volunteer

    5 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Company Description Ko wai matou - About us: Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier...

  • Head Of Operations

    3 days ago

    Auckland, Auckland, New Zealand Robert Walters Full time

    The successful candidate will play a pivotal role in optimising operational efficiency, ensuring the smooth execution of all programmes and maximising impact across Aotearoa.As a key member of the senior leadership team, you will drive operational excellence, manage teams effectively, and champion a culture of kindness, collaboration and innovation.What...

  • Ambulance & Events Volunteer

    4 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Job Description He aha te turanga - About the role: We are currently recruiting volunteers for Franklin.Volunteering with Ambulance & Events is a big commitment that provides huge rewards.By working at community events and on an ambulance your role is varied, but the focus is always on providing quality care to patients.Our Ambulance & Events Volunteers...

  • Ambulance & Events Volunteer

    1 day ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    Job Description He aha te turanga - About the role: We are currently recruiting volunteers for our Piha First Response team.Volunteering with Ambulance & Events is a big commitment that provides huge rewards.By working at community events and on an ambulance your role is varied, but the focus is always on providing quality care to patients.Our Ambulance &...

  • Head Of Operations

    3 weeks ago

    Auckland, Auckland, New Zealand Robert Walters Full time

    The successful candidate will play a pivotal role in optimising operational efficiency, ensuring the smooth execution of all programmes and maximising impact across Aotearoa.As a key member of the senior leadership team, you will drive operational excellence, manage teams effectively, and champion a culture of kindness, collaboration and innovation.What...

  • Head of Operational Excellence

    2 days ago

    Auckland, Auckland, New Zealand Consult Lead Full time

    **About the Role:** As the Head of Operational Excellence, you will be responsible for leading the operations team and driving business growth. You will develop and implement business strategies, manage resources effectively, and contribute to the development of company policies and procedures.Key Responsibilities:Develop and implement business strategies to...

  • Strategic Air Desk Advisor

    2 days ago

    Auckland, Auckland, New Zealand Hato Hone St John Full time

    About the RoleThis position will assist in establishing and maintaining systems and procedures to enable the Air Desk to safely and effectively provide clinical support and advice in the context of dispatch decisions with air resources.The successful candidate will work closely with the IOC Manager – Secondary Triage & Air Desk to maintain relationships...