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Director of Field Operations and Customer Engagement

1 week ago

Auckland, Auckland, New Zealand Watercare Services Limited Full time
Our Business Unit

We are the largest water and wastewater utility in New Zealand, supplying more than 400 million litres of water to Auckland every day.

We provide comprehensive IANZ accredited sample collection services, laboratory testing and air quality monitoring services across New Zealand.

As Department Head - Customer Solutions, you will be part of an organisation with a commitment to its staff and a commitment to the sustainable management of our environmental resources.

You will lead three key functions: Sampling Logistics, Sample Reception and Customer Liaison. These functions are critical to our laboratory's operations.

The ideal candidate will have excellent communication skills and the ability to build strong relationships across the business.

  • Safety leadership experience
  • Experience of leading teams and driving performance
  • Field services, logistics or process/compliance driven operations experience
  • Commercial management of a profit centre experience
  • Ability to meet tight deadlines and stringent customer requirements