Retail Operations Director

3 days ago


Auckland, Auckland, New Zealand Mitre 10 Full time

About Us
Mitre 10 MEGA Warkworth is part of a growing and innovative group with multiple locations across Auckland. We're a leading home improvement retailer in New Zealand, dedicated to providing exceptional customer service and solutions for homes.

The Opportunity
We're seeking an experienced Retail Operations Director to lead Mitre 10 MEGA Warkworth. This role offers a competitive salary, a company vehicle, generous staff discounts, and access to exclusive benefits.

Key Responsibilities
- Drive business strategy & performance
- Lead a high-performing team to deliver exceptional customer service and sales results
- Ensure operational excellence in merchandising, inventory, HR, health & safety, financials, and store administration

Requirements
- 5+ years of senior retail management experience in a big-box or large-format environment
- Proven ability to engage, develop, and inspire a diverse team
- Strong knowledge of merchandising, stock integrity, sales forecasting, and compliance with NZ employment and health & safety laws
- Passion for enhancing the customer experience and building long-term relationships



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