Customer Service Representative with Expertise in Account Management

4 weeks ago


Central Auckland Statistical Area, New Zealand Rowan Energy Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. Our company, Rowan Energy, values excellent communication skills, problem-solving abilities, and a keen attention to detail.

About the Role

This is a remote position, and you will be responsible for providing exceptional customer service and support while handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:
  • Customer Support:
    • Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
    • Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
    • Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
    • Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
  • Account Receivables and Collections:
    • Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
    • Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
    • Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
    • Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
  • Relationship Management:
    • Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
    • Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
    • Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Qualifications

To succeed in this role, you should possess the following qualifications:

  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • Previous experience in customer support or a related field is highly desirable.
  • Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
  • Excellent problem-solving and decision-making abilities, with a keen attention to detail.
  • Proficiency in using customer support software and tools.
  • Familiarity with accounting principles and practices is a plus.
  • The ability to work independently and in a team-oriented environment.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Benefits

Our company offers a competitive salary with performance incentives or bonuses, paid time off, flexible work schedule options, and comprehensive medical, dental & vision insurance.

Estimated Salary: $50,000 - $65,000 per year

  • Central Auckland Statistical Area, New Zealand Rowan Energy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Account Manager.About the RoleThis is a remote position where you will be responsible for providing exceptional customer service and support, handling account receivables and collections from delinquent clients. As a key member of our organization,...


  • Auckland City, New Zealand Waste Management Full time

    A Contact Centre Customer Services role with real Career Development Opportunities - Work in an Essential Service Industry - Training provided to set you up for success Some of our team have been promoted, so it’s time to find our new Customer Service champions. We are looking for highly motivated professionals to join our busy and supportive Customer...


  • Auckland City, New Zealand Waste Management Full time

    **Company Description** About Us**: Unlock Your Potential with WM New Zealand At WM New Zealand, we're on the lookout for passionate individuals to join our team and shape the future of waste management. Whether you're a seasoned professional or a recent graduate, we believe in fostering a diverse and inclusive work environment where everyone can contribute...


  • Auckland City, New Zealand Triangle Recruitment Full time

    Our client is a leading provider of comprehensive, state-of-the-art genetic information and support services for sheep and beef farmers. Their DNA-marker technologies assist in the management of breeding programs, along with facilitating identification of genetically superior animals for more informed decision making and enhanced genetic gain. They are now...


  • Auckland City, New Zealand Triangle Recruitment Full time

    Our client is one of the largest distributer of saw blades, professional knife, hand and measuring tools which they pride themselves on their quality and state of the art equipment to craftsmen and professionals. They are now seeking a Customer Service Representative preferably from a manufacturing or trade background who will be responsible for delivering...


  • Auckland City, New Zealand Triangle Recruitment Full time

    Our client is one of the largest distributer of saw blades, professional knife, hand and measuring tools which they pride themselves on their quality and state of the art equipment to craftsmen and professionals. They are now seeking a Customer Service Representative preferably from a manufacturing or trade background who will be responsible for delivering...


  • Auckland, New Zealand North Shore Animal League America Full time

    We are seeking a part time Customer Services Representative to provide exceptional customer service to all internal and external clients in accordance with League standards, policies and procedures. The ideal candidate is passionate about our mission and looking to build their skills as a professional while delivering best-in-class customer service. Duties...


  • Auckland City, New Zealand Shred-X Full time

    **Customer Services Representative** **Auckland** As part of the Freightways Group of companies, Post Haste is one of the leading courier service providers in NZ. Our core values are all around customer responsiveness, accessibility, accountability, and transparency, ensuring we work openly and honestly with our customers, to create long lasting and...


  • Auckland City, New Zealand STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The Customer Service Representative’s (CSR) primary role is to listen and deliver a superior Customer experience to customers. The CSR receives and processes Customer...


  • Auckland City, New Zealand Avery Dennison Full time

    Company Description **Job Description**: - Only Those with Full Working Rights to work in New Zealand will be considered - Mt Wellington based Head Office & Distribution Centre - Friendly Team environment working within a recognized Industry Leader The Customer Service Representative is responsible for establishing and maintaining valuable relationships...


  • Wellington Central, New Zealand Carters Full time

    For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated. As a Yardperson at CARTERS Kaiwharawhara, your primary objective will be...


  • Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Customer Service

    6 months ago


    Auckland City, New Zealand Triangle Recruitment Full time

    Our client is one of the largest distributer of saw blades, professional knife, hand and measuring tools which they pride themselves on their quality and state of the art equipment to craftsmen and professionals. They are now seeking a Customer Service & Marketing Representative who will be responsible for delivering a pleasant and welcoming customer...

  • Customer Service

    6 months ago


    Auckland City, New Zealand Triangle Recruitment Full time

    Our client is one of the largest distributer of saw blades, professional knife, hand and measuring tools which they pride themselves on their quality and state of the art equipment to craftsmen and professionals. They are now seeking a Customer Service & Marketing Representative who will be responsible for delivering a pleasant and welcoming customer...

  • Customer Service

    6 months ago


    Auckland City, New Zealand Triangle Recruitment Full time

    Our client is one of the largest distributer of saw blades, professional knife, hand and measuring tools which they pride themselves on their quality and state of the art equipment to craftsmen and professionals. They are now seeking a Customer Service & Marketing Representative preferably from a manufacturing or trade background who will be responsible for...


  • Auckland City, New Zealand Computershare Full time

    This is a hybrid position primarily based in Auckland. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. **We give you a world of potential** This is a great...


  • Auckland City, New Zealand HAYS Full time

    Customer Service, Call Centre, Admin, Administration **Your new company** Join a highly reputable, global organisation, who provide their customers with a variety of services. They are looking for another customer service representative to join their close-knit office support team! **Your new role**: As a Customer Service Representative, you will play a...


  • Auckland City, New Zealand Goodman Fielder Full time

    At Goodman Fielder our purpose is making everyday food, better for everyone. We own a host of iconic brands that generations of Kiwis have grown up with and put in their supermarket trolleys every week. We are a team that believes that anything is possible. **Our Opportunity** We are currently recruiting for **three full time CSR roles** which includes...


  • Auckland, New Zealand Tsb Bank Full time

    We've got locations across the motu and offer various types of flexible and remote working options. So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you. If you don't see what you're looking for, bookmark this page, and check back soon.Customer Service...