Customer Service Representative with Expertise in Account Management
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. Our company, Rowan Energy, values excellent communication skills, problem-solving abilities, and a keen attention to detail.
About the RoleThis is a remote position, and you will be responsible for providing exceptional customer service and support while handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
Responsibilities:- Customer Support:
- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
- Account Receivables and Collections:
- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
- Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
To succeed in this role, you should possess the following qualifications:
- A high school diploma or equivalent; a bachelor's degree is preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- The ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Our company offers a competitive salary with performance incentives or bonuses, paid time off, flexible work schedule options, and comprehensive medical, dental & vision insurance.
Estimated Salary: $50,000 - $65,000 per year-
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