Customer Service Director
4 days ago
About the Role
Oceania Healthcare is seeking a skilled Customer Service Director to lead our team at Our Elderslea Retirement Village in Upper Hutt. This fixed-term position will run for 6 months, working 40 hours per week.
What We're Looking For
- A proven track record of delivering exceptional customer experiences
- Ability to connect with people and provide emotional support
- Previous experience in aged care or premium hospitality environments an advantage
Your Key Responsibilities
- Deliver innovative service delivery concepts
- Oversee and lead a high-performing team passionate about delivering high-quality customer service
- Take ownership of the front of house and ensure consistently high standards are met
- Liaise with external leisure suppliers, instructors, and volunteers
- Coordinate services and special facilities offered to residents and their families
What You'll Bring
- Experience successfully leading a customer-facing team under pressure and meeting deadlines
- Exceptional customer service skills
- Ability to bring style and calm to a busy role
- Strong communication skills (written and verbal)
- Empathetic and passionate nature
- Team-first attitude and excellent computer skills
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