Director of Service Delivery Transformation
2 days ago
This is a challenging and rewarding opportunity to lead our Service Delivery team, driving operational excellence and strategic alignment. As Head of Service Support, you will be responsible for overseeing our enabling functions, ensuring seamless support to our frontline teams.
You will lead an established, credible, and motivated team that is driven to improve outcomes for our customers. Your teams provide critical support, advice, and resolution management for our frontline teams, ensuring they have the capability, knowledge, and resources to deliver exceptional customer service.
The role requires a seasoned, strategic leader who can balance operational excellence with a future-focused approach. Key responsibilities include:
- Leading Integrity Services, Clinical Services, Technical Services, Workforce Management, Resolution Services, Knowledge & Capability, and Operations Integration.
- Driving process improvement and enhancing service outcomes.
- Navigating policy, compliance, and regulatory frameworks.
We are seeking a leader who is calm under pressure, pragmatic, and solutions-focused, with a passion for supporting teams to thrive.
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Director, Service Delivery
1 week ago
Wellington, Wellington, New Zealand Te Tari P笛reke - Firearms Safety Authority Full timeKey leadership positionDrive effective and efficient servicesOpportunity to positively impact communities and safety across Aotearoa.Te Tari Pūreke – Firearms Safety Authority is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.To achieve this, Te Tari Pūreke has four core...
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Service Delivery Director
13 hours ago
Wellington, Wellington, New Zealand Te Tari P?Reke - Firearms Safety Authority Full timeKey Leadership RoleThe Director of Service Delivery is a senior leadership position responsible for driving the execution of efficient and effective arms regulatory and registry services across New Zealand. As a key member of the Arms Leadership Team, you will take collective responsibility for the running of Te Tari Pureke and inform operational strategies...
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IT Service Management Director
7 days ago
Wellington, Wellington, New Zealand Kāinga Ora - Homes and Communities Full timeThis IT Service Management Director role is a key leadership position that requires a strategic thinker who can drive the delivery of digital capabilities. You will lead cross-functional teams to innovate and deliver results, managing and developing our ESM & ITSM capabilities.The ideal candidate will have experience developing and delivering ITSM practices...
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Service Experience Lead
5 days ago
Wellington, Wellington, New Zealand Ministry Of Social Development Full timeOur VisionThe Ministry of Social Development aims to create a better future for New Zealanders by delivering high-quality services that meet their needs. Our Te Pae Tawhiti Programme is a once-in-a-generation transformation that will ensure we have the capability to serve New Zealanders now and for decades to come.Your RoleWe are looking for a candidate who...
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Director of Arms Regulation and Licensing
7 days ago
Wellington, Wellington, New Zealand Te Tari P?Reke - Firearms Safety Authority Full timeAbout UsTai P?Reke – Firearms Safety Authority is committed to fostering a culture of safe and responsible firearms use, gun ownership, and awareness. We work collaboratively with the firearms community, our stakeholders, and partner agencies to achieve our vision.The Director of Service Delivery RoleWe are looking for an energetic and dynamic leader who...
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Transformation Program Director
2 days ago
Wellington, Wellington, New Zealand Kainga Ora - Homes And Communities Full timeJob OverviewAbout UsKainga Ora - Homes And Communities is responsible for transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. We are passionate about transforming New Zealand for the better.We Value:Manaakitanga - People at the HeartWhanake - Be BoldJob...
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Project Director
2 days ago
Wellington, Wellington, New Zealand Ministry Of Justice - New Zealand Full timeTransformative OpportunitiesWe are seeking a seasoned and results-driven professional to lead the initial stage of a large-scale software replacement project. As a skilled Project Director, you will oversee implementation planning, stakeholder management, and change management initiatives. With your expertise in Agile methodologies, you will collaborate with...
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Delivery Transformation Specialist
7 days ago
Wellington, Wellington, New Zealand Kainga Ora - Homes And Communities Full timeCompany OverviewKainga Ora - Homes and Communities is a leading organisation in transforming New Zealand's housing choices, outcomes, and the entire housing sector. We create homes and communities that allow New Zealanders to thrive.We are passionate about making a positive impact on New Zealanders' lives by providing skills, planning, and purposeful action....
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Transformational Delivery Lead
1 day ago
Wellington, Wellington, New Zealand Hutt City Council Full timeTransforming Communities through Infrastructure ProjectsHutt City Council's mission is to create a better future for Lower Hutt by investing in transformational infrastructure projects like Te Wai Takamori o Te Awa Kairangi. This ambitious undertaking aims to improve flood protection, restore rivers, enhance public transport, and revitalize the city...
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Digital Transformation Leader
7 days ago
Wellington, Wellington, New Zealand Department Of Internal Affairs Full timeCompany OverviewThe Department of Internal Affairs is seeking a senior leader to drive the transformation of New Zealand's digital public service. As a key member of the Digital Services leadership team, you will play a critical role in shaping the future of digital government.Key ResponsibilitiesProvide strategic leadership to the AoG Services Delivery...
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Sales and Delivery Operations Director
2 days ago
Wellington, Wellington, New Zealand Sap Full timeJob Summary:SAP is seeking a Sales and Delivery Operations Director to lead our sales and delivery efforts for large and complex customer engagements. This is a senior-level position that requires a seasoned professional with a proven track record of success in sales and delivery operations.About the Role:
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Public Sector Services Director
7 days ago
Wellington, Wellington, New Zealand Department Of Internal Affairs Full timeJob DescriptionThe Department of Internal Affairs is embarking on a significant transformation journey to modernise its digital public services. As a Senior Leadership Role for Digital Government, you will be responsible for driving this change and ensuring the effective delivery of digital services to citizens.Key ResponsibilitiesStrategic Leadership:...
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Director of Aviation Engineering Delivery
3 days ago
Wellington, Wellington, New Zealand AECOM Full timeRole OverviewWe are seeking a highly skilled and experienced professional to lead the delivery of aviation engineering projects. As an Associate Director, you will be responsible for managing the planning and delivery of complex projects, including layouts, paving, ground lighting, systems, utilities, and terminal interfaces.
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Project Delivery Director
3 days ago
Wellington, Wellington, New Zealand Stantec Consulting International Ltd. Full timeSTANTEC CONSULTING INTERNATIONAL LTD. IS A GLOBAL LEADER IN SUSTAINABLE ENGINEERING, ARCHITECTURE, AND ENVIRONMENTAL CONSULTING.We are seeking a seasoned Project Delivery Director to join our team, who will be responsible for leading a multi-discipline team to deliver complex infrastructure projects within the three waters industry.You will oversee the...
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Digital Service Director
7 days ago
Wellington, Wellington, New Zealand Accident Compensation Corporation Full timeJob Title: Digital Service DirectorWe are looking for an experienced Digital Service Director to lead our digital service operations. As a key member of our leadership group, you will be responsible for delivering high-quality digital services that meet customer needs and business objectives.Key Responsibilities:Develop and execute digital service strategies...
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Programme Director
2 days ago
Wellington, Wellington, New Zealand Ministry Of Social Development Full timeAbout the Role\We are seeking an experienced Programme Director to provide strategic leadership and expert advice for the Disability Support Services Taskforce work programme. As a key member of our team, you will be responsible for developing and implementing a comprehensive policy work programme to ensure the successful delivery of the DSS Review...
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Digital Transformation Specialist
6 days ago
Wellington, Wellington, New Zealand Ministry of Justice (New Zealand) Full timeAbout Us\At the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. We strive to modernize the administration of justice by leveraging technology and innovative approaches.\We're currently implementing Te Au Reka, a large-scale digital case management system that will transform the way people access and...
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Digital Transformation Leader
2 days ago
Wellington, Wellington, New Zealand Department Of Corrections NZ Full timeAra Poutama Aotearoa is seeking a Digital Transformation Leader to join their team, based in Wellington with hybrid work options available.We are looking for an experienced Solution Architect to design and manage solutions and their interfaces, supporting the transformation of our digital systems.As a key member of the Digital Architecture team, you will...
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Digital Service Transformation Lead
19 hours ago
Wellington, Wellington, New Zealand Hnry Full timeWe are seeking a Digital Service Transformation Lead to join our team, someone who shares our passion for delivering exceptional customer experiences through innovative digital services.As a key member of our cross-functional delivery squads, you will be responsible for leading the development and implementation of new digital services, working closely with...
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Chief Operations Officer
7 days ago
Wellington, Wellington, New Zealand Te Tari P?Reke - Firearms Safety Authority Full timeCompany OverviewTai P?Reke – Firearms Safety Authority is New Zealand's Firearms Regulator. Our mission is to ensure the possession and use of firearms in Aotearoa are the safest in the world.The RoleWe are seeking an experienced leader to drive the execution of efficient and effective arms regulatory and registry services across New Zealand. As Director...