Service Delivery Director
6 days ago
The Director of Service Delivery is a senior leadership position responsible for driving the execution of efficient and effective arms regulatory and registry services across New Zealand. As a key member of the Arms Leadership Team, you will take collective responsibility for the running of Te Tari Pureke and inform operational strategies that meet community needs and compliance requirements.Main Responsibilities
• Lead the operational delivery of all regulatory services under the Arms Act and related regulations.
• Drive a responsive, risk-based approach to service delivery while meeting accountability requirements.
• Empower leaders at national, regional, and district levels to meet service expectations.
• Collaborate with senior leaders and contribute beyond the directorate as needed.
• Maintain a broad perspective on business unit dynamics and the wider firearms system to inform leadership decisions.
Requirements
The successful candidate will be an energetic and dynamic leader with extensive experience managing complex operational environments and a strong focus on service delivery. You will have a track record of driving transformation in challenging settings, with the ability to clearly communicate the 'why' and inspire others to embrace change. Your ability to co-lead and collaborate on decisions beyond your immediate area of responsibility will be critical to your success in this role. With demonstrable senior leadership experience in a complex operational setting and experience implementing national-level operations, you will bring a wealth of experience to Te Tari Pureke.What We Offer
We are committed to fostering a culture of safe and responsible firearms use, gun ownership, and awareness by working collaboratively with the firearms community, our stakeholders, and partner agencies. The successful candidate will be a prominent leader within the organisation, engaging closely with internal teams and collaborating with key external operational stakeholders.
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