Transformation Professional

5 days ago


Wellington, Wellington, New Zealand Nz Transport Agency Waka Kotahi Full time

About the Opportunity

The National Ticketing Solution (NTS) is a partnership between the New Zealand Transport Agency Waka Kotahi (NZTA) and 13 Public Transport Authorities (PTAs). This solution aims to develop one common payments platform and service for all public transport in the country, transforming the way New Zealanders travel on public transport.

We are seeking an experienced Customer Focused Change Manager to help refine and develop holistic interventions that support customers' transition. The role will focus on behaviour change needed as we introduce the New Zealand public transport users to our new national ticketing solution.

About You

You'll be a practitioner from a variety of backgrounds with experience in leading external facing customer initiatives. You'll have a strong understanding of customer insight frameworks and behaviour change, along with expertise in enabling people to adopt new ways of thinking and behaviours.

You'll be able to demonstrate your ability to collectively work across disciplines to understand how they contribute to wider outcomes. Your skills and qualifications will include:

  • An understanding of customer insight frameworks and behaviour change
  • Led external facing customer initiatives that were measurable and adaptive
  • Designed, delivered, evaluated, and embedded effective change interventions
  • Assessed customer impacts and potential friction points
  • Enabled people to adopt new ways of thinking and behaviours

Benefits

You can expect autonomy, investment in your development path, a friendly and professional leadership team, access to effective change management frameworks and methodologies, flexibility, and a competitive salary package.



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