Transformation Specialist

4 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

Company Overview

The New Zealand Government is seeking a skilled professional to drive customer-focused change in the National Ticketing Solution (NTS) initiative. This project aims to transform public transport in New Zealand by introducing a unified payments platform and service.

Job Description

This role requires an experienced Change Manager to work closely with stakeholders, designing and implementing holistic interventions that support customers' transition to the new national ticketing solution. The ideal candidate will have expertise in behaviour change, customer insight frameworks, and external facing customer initiatives.

Key Responsibilities

  • Lead the development of comprehensive change management plans
  • Analyse customer data to identify key pain points and design targeted interventions
  • Collaborate with cross-functional teams to ensure seamless integration of change management strategies

Requirements

To be successful in this role, you will need:

  • Proven experience in change management, preferably in a government or public sector setting
  • Strong understanding of customer insight frameworks and behaviour change principles
  • Ability to communicate complex information effectively to diverse stakeholders

Benefits

We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment that values diversity and inclusion.



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