Hotel Operations Manager
6 days ago
**Job Summary**
Pullman Auckland is seeking a highly skilled and passionate Duty Manager to lead the Front Office team and ensure exceptional guest experiences. As a key member of our team, you will be responsible for overseeing the smooth operation of the hotel during your shift, driving revenue growth through up-sells, and maintaining Accor's guest loyalty program.
**Key Responsibilities:**
- Act as the main point of contact in the hotel during your shift and ensure the hotel runs smoothly.
- Lead the Front Office team to deliver Pullman Service Standards at all times.
- Drive revenue growth through effective up-selling techniques.
- Maintain Accor's guest loyalty and recognition program to its highest standards.
- Motivate and empower team members to problem-solve and surprise guests with novelty.
**Qualifications:
We are looking for an individual with previous Front Office experience at a supervisory level, who holds a current GM Certificate, has an immaculate personal presentation, and possesses excellent communication skills. If you have leadership capability and a Full NZ Drivers Licence, we would love to hear from you.
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