Hotel Operations Manager

6 days ago


Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

**Job Summary**

Pullman Auckland is seeking a highly skilled and passionate Duty Manager to lead the Front Office team and ensure exceptional guest experiences. As a key member of our team, you will be responsible for overseeing the smooth operation of the hotel during your shift, driving revenue growth through up-sells, and maintaining Accor's guest loyalty program.

**Key Responsibilities:**

  • Act as the main point of contact in the hotel during your shift and ensure the hotel runs smoothly.
  • Lead the Front Office team to deliver Pullman Service Standards at all times.
  • Drive revenue growth through effective up-selling techniques.
  • Maintain Accor's guest loyalty and recognition program to its highest standards.
  • Motivate and empower team members to problem-solve and surprise guests with novelty.

**Qualifications:

We are looking for an individual with previous Front Office experience at a supervisory level, who holds a current GM Certificate, has an immaculate personal presentation, and possesses excellent communication skills. If you have leadership capability and a Full NZ Drivers Licence, we would love to hear from you.



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