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New Zealand Government Enrolment Officer

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time

Job Overview

As a Public Enquiries Specialist, you will play a vital role in supporting the Electoral Commission's mission to ensure every citizen's right to vote. This entry-level position involves handling public enquiries by phone, email, and web, providing excellent customer service while maintaining confidentiality.

You will be trained on how to use key resources (like the Knowledge Base) to extract the necessary information to complete those contacts. Your duties will include processing additions and changes to elector records, mainly updates for electors on the Unpublished roll.

Responsibilities:

  1. Answer public enquiries by phone, email, and web
  2. Use key resources (like the Knowledge Base) to extract information
  3. Process additions and changes to elector records
  4. Handle complex enquiries that were not able to be resolved by Level 1 call centre staff
  5. Maintain confidentiality when dealing with sensitive information

Requirements:

  • High level of data entry keying accuracy
  • Confident dealing with customers by phone
  • Excellent attention to detail
  • Ability to work well under pressure
  • Experience in managing confidential information appropriately