Support Services Officer

7 days ago


Wellington, Wellington, New Zealand Downer Full time

**About This Role**

In this Support Services Officer position, you will play a critical role in ensuring the smooth operation of building maintenance and repair works claims.

As a key member of our team, you will be responsible for ensuring all works orders claims are complete, correct, and accurate in readiness for payment.

You will:

  • Review and verify all works orders claims against company expectations.
  • Liaise with sub-contractors to resolve any discrepancies or issues.
  • Develop and implement processes to improve efficiency and accuracy.
  • Ensure all works meet contractual and quality assurance KPIs.
  • Provide regular reports and updates to stakeholders.

**Responsibilities**

Your key responsibilities will include:

  • Ensuring all works orders claims meet company expectations.
  • Identifying and resolving anomalies or discrepancies.
  • Implementing changes in process to meet customer requirements.
  • Managing exceptions works orders until resolution and finalisation.
  • Ensuring all works meets contractual and quality assurance KPIs.

**Requirements**

To be successful in this role, you will need:

  • Solid numeric capability and experience in preparing and manipulating data in spreadsheets.
  • Efficient and accurate keyboarding skills.
  • Claims assessing and invoicing experience.
  • Excellent administration, organisation, and analytical skills.
  • Well-developed communication and interpersonal skills.

**We Offer**

We offer a diverse and inclusive culture, opportunities for internal promotion, training and development, free access to Marram health care benefits, discounted holiday homes, and discounts for insurance, retail stores, gym memberships, and more.



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