Service Manager Position
2 weeks ago
About the Company:
Brandt Group of Companies operates in New Zealand, Australia, and Canada, providing top-notch equipment solutions and services to its customers.
Our mission is to help customers achieve success through innovative equipment solutions, remarkable customer service, and industry-leading brands.
About the Opportunity:
Our Rotorua branch is currently seeking an experienced Service Foreman to join our service department team.
In this role, you will work closely with the Service Manager to ensure the service team is well-coordinated and functioning at optimal levels.
You will be responsible for:
- Workforce Planning: Assist the Service Manager in planning, scheduling, and assigning work to ensure timely completion and cost-effectiveness.
- Quality Control: Ensure all work completed in the workshop meets the highest standards of quality, aligning with company and customer expectations.
- Talent Development: Focus on coaching and mentoring apprentices in both technical and business skills.
- Process Optimization: Identify areas for improvement and implement new processes to enhance overall efficiency and effectiveness in the Service Department.
- Strategic Goal Setting: Collaborate with the Service Manager to set and achieve annual departmental goals and budgets that align with the organization's broader objectives.
- Order Review and Verification: Conduct thorough reviews of work orders to ensure accuracy and completeness prior to billing customers.
To excel in this position, you'll need:
- Mechanical Aptitude: A solid foundation in mechanical knowledge and principles.
- Leadership Skills: Although not mandatory, previous experience in leadership roles would be advantageous.
- Workshop Organization: A proactive approach to maintaining a safe, clean, and efficient workshop environment.
Joining the Brandt Group of Companies team offers:
- A positive and supportive work environment.
- Opportunities for growth and professional development as the organization expands.
- Ongoing learning and development opportunities.
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