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Food Service Quality Assurance Manager

2 weeks ago

Rotorua, Bay of Plenty, New Zealand Rotorua Lakes Council Full time
Food and Beverage Director Job Description

Rotorua Lakes Council invites applications from experienced and dynamic professionals to fill the position of Food and Beverage Director. As a key member of our senior leadership team, you will be responsible for developing and implementing strategic plans to drive revenue growth, enhance customer satisfaction, and maintain operational excellence.

About the Role:

  1. Strategic Planning: Develop and implement comprehensive business plans to achieve revenue targets, reduce costs, and improve operational efficiency.
  2. Team Leadership: Inspire and motivate a high-performing team of chefs, managers, and hospitality professionals to deliver exceptional customer experiences.
  3. Sales and Marketing: Collaborate with the marketing team to develop and execute sales strategies that increase customer engagement and loyalty.
  4. Customer Service: Foster a culture of exceptional customer service, addressing customer complaints and feedback promptly and fairly.

Requirements:

  1. Senior Leadership Experience: Possess extensive experience in senior leadership roles, preferably in the food and beverage industry.
  2. Business Acumen: Demonstrate strong business acumen, including financial management, budgeting, and forecasting.
  3. Communication Skills: Possess excellent written and verbal communication skills to effectively engage with internal and external stakeholders.
  4. Emotional Intelligence: Demonstrate high emotional intelligence to lead, motivate, and empower team members to achieve their best.