Dining Services Manager

6 days ago


Rotorua, Bay of Plenty, New Zealand Pullman Full time
Job Summary

Pullman Rotorua, a leading hospitality destination in Rotorua, seeks a skilled Food & Beverage Supervisor to lead our team in delivering exceptional dining experiences.

Key Responsibilities
  • Operational Supervision: Oversee daily food and beverage operations, including restaurants, bars, room service, conferences, and events.
  • Team Leadership: Motivate and guide the team to provide outstanding customer service, offering regular feedback and coaching.
  • Scheduling and Coverage: Assist in staff scheduling and ensure adequate coverage during peak periods.
  • Quality Assurance: Maintain high standards of hygiene, safety, and food quality, adhering to food control plans.
  • Training and Development: Support team members in training on service standards, menu knowledge, drinks expertise, and customer interaction.
  • Guest Satisfaction: Address guest inquiries and resolve issues promptly to ensure positive dining experiences.
  • Support Functions: Collaborate with the Food & Beverage Manager on inventory management, cost control, and stock ordering.
  • Floor Presence: Maintain a strong presence on the floor, engaging with guests and gathering their feedback.
  • Cash Handling: Accurately handle cash and payments, completing cash-ups at the end of each shift.
  • Sales and Revenue: Monitor sales and revenue, implementing strategies to enhance profitability.

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