Technical Support Expert

1 week ago


Auckland, Auckland, New Zealand Civix Ltd Full time
What You Will Do
As a System Administrator at Civix Ltd, you will play a critical role in ensuring the stability, security, and efficiency of our IT environment. Your responsibilities will include:

Key Responsibilities:
  • Managing and maintaining our entire IT systems and infrastructure.
  • Providing technical expertise across all areas of IT.
  • Installing, configuring and maintaining computer networks, servers, and related IT infrastructure.
  • Monitoring system performance and troubleshooting issues to ensure optimal performance.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Employee onboarding and offboarding.
  • IT Procurement Support: Research and recommend best-in-class hardware and software solutions based on performance and cost-effectiveness.
  • Coordinate with vendors to obtain quotes and manage procurement processes.
  • File Storage Administration: Oversee the structure, security, and sharing settings of our file storage platform for effective file management.
  • Implement access controls and monitor storage usage.
  • Microsoft 365 and MS Entra (Active Directory) Administration: Manage user accounts, security groups, and access policies in Microsoft 365 and MS Entra.
  • Configure and maintain Outlook, OneDrive, and SharePoint settings.
  • Ensure compliance with security protocols and conduct regular audits.
  • Recover emails and messages.
  • Administer and support Intune or other PC management platforms for device compliance and security.
  • Deploy software updates and manage endpoint security settings remotely.
  • Powershell Scripting: Create and maintain powershell scripts for automating routine tasks such as user provisioning, backups, and system monitoring.
  • Troubleshoot and resolve script-related issues efficiently.
  • Cybersecurity: Update and implement cybersecurity procedures, policies, and protocols.
  • IT Inventory Maintenance: Maintain an up-to-date inventory of all IT assets, including hardware, software licenses, and accessories.
  • Track the lifecycle of IT equipment to optimize replacements and upgrades.

Requirements:
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks.
  • Stay up-to-date with the latest industry trends and technologies.
  • Experience with AI technologies and their implementation is a plus.
  • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.
  • Proficient in configuring and troubleshooting laptops, desktops, and managed networks.
  • Experience in managing Microsoft Azure AD and general software licensing management.
  • Knowledge of device troubleshooting, device management platforms such as Intune or Pulseway, VPN and networking.
  • Strong understanding of cybersecurity principles, procedures, and practices.

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