Customer Experience Director

4 days ago


Hamilton, Waikato, New Zealand Msd Australia & New Zealand Full time

**Job Description**

We are seeking an experienced Customer Experience Director to join our team at Msd Australia & New Zealand.

The ideal candidate will have a strong background in agriculture, excellent leadership skills, and the ability to work effectively with customers, producers, and team members.

Key Responsibilities

  • To develop and maintain effective relationships with customers, producers, and team members
  • To provide account-focused activities to work closely with end-users, and key influencers to achieve the required level of product knowledge to differentiate technology solutions
  • To identify, establish, and maintain strategic personal relationships with industry figures other than the customer base
  • To assist the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days or trade shows

Requirements

  • Bachelor's degree or relevant tertiary qualification in Agriculture or similar
  • Minimum 3-year people management or relevant industry experience
  • Excellent communication skills – written and verbal
  • Strong leadership capability and ability to effectively model the company Leadership Behaviours
  • Full, current NZ driver's license


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