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Life Insurance Support Professional

1 week ago

Auckland, Auckland, New Zealand Fidelity Life Full time

About Fidelity Life:

We're a New Zealand-based life insurer dedicated to safeguarding the financial futures of our customers. With over 50 years of experience, we've established a customer-first approach that prioritizes exceptional service and tailored insurance solutions.

Our goal is to provide our customers with peace of mind, knowing they have access to expert advice and support when they need it most.

Key Responsibilities:
  • Deliver high-quality service by processing customer inquiries in a timely, accurate, and complete manner.
  • Maintain up-to-date knowledge of Fidelity Life's products and services.
  • Process tasks such as policyholder administration, payment inquiries, policy changes, reinstatements, and cancellations.
  • Ensure accurate and timely record-keeping of all interactions.
  • Answer calls within 20 seconds in a professional and friendly manner.
  • Follow customer care policies and procedures, upholding privacy, compliance, and quality assurance standards.
  • Contribute positively to team goals, being punctual and ready to work.
  • Support other team members and departments to share expertise and drive business growth.
  • Encourage a high-performance culture and lead by example.

If you're passionate about delivering exceptional customer service and have the skills to match, we'd love to hear from you.