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Technical Support Specialist

2 weeks ago

Wellington, Wellington, New Zealand Fnz Full time

About Fnz

At Fnz, we provide IT technical assistance to end users across the business in a global corporate IT department.

We are seeking someone with a strong delivery-focused working style who is able to work collaboratively with our customers across all levels of the organisation within a rapidly changing environment.

Key Responsibilities:

  • Build and deploy desktop equipment for new joiners and existing team members
  • Provide technical assistance to 500+ end users of IT services across NZ and the wider APAC region
  • PC hardware support
  • Efficiently manage a ticketing queue within our APAC region
  • Provide day-to-day technical support for internal desktop and laptop systems, servers, and the associated network infrastructure
  • Install software releases, system upgrades, evaluate and install patches, and resolve software-related problems
  • Document and maintain desktop build documentation and user how-to guides

What We're Looking For

  • Bachelor's degree or higher in an ICT related field
  • Minimum 1 – 2 years IT support experience
  • Knowledge of commonly used concepts, practices, and procedures relating to IT systems support
  • Demonstrable troubleshooting skills with end user hardware, software, and connectivity problems
  • Strong delivery-focused working style and customer-oriented
  • Willingness to 'go the extra mile'

About Working at Fnz

We offer a competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.

A hybrid 3+2 model combining working from the office and from home.

Global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China, and more.