Technical Support Specialist

4 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

At Spark New Zealand Limited, we believe that seamless and effortless technology experiences are essential for our customers. As a result, we're seeking skilled professionals to join our team as Service Engineers.

About the Role:

This position involves delivering exceptional technical support and ensuring customer satisfaction by resolving intricate technical problems through effective troubleshooting. You will assist with diverse IT environments, occasionally on-site, offering desktop and engineering support.

Responsibilities:
  • Provide technical support to clients through effective communication and problem-solving skills.
  • Diagnose and troubleshoot technical issues remotely and on-site, ensuring swift issue resolution.
  • Onsite support across several clients - valid NZ driver's license required.
  • Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
  • Diagnosing faults / troubleshooting / problem solving.
  • Network / Windows desktop and Server support.
  • Building productive working relationships across a variety of colleagues, clients, and suppliers.
  • Document service activities and maintain accurate records of client interactions.
Requirements:
  1. Work experience in equivalent field with IT services experience or training.
  2. Proven experience in technical support, maintenance, or a related role.
  3. Strong diagnostic and problem-solving skills.
  4. Excellent communication and interpersonal abilities.
  5. Familiarity with hand tools, ladders and networking equipment is required.


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