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Technical Support Specialist

1 week ago

Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

**Join Our Team at Spark New Zealand Limited**

We are seeking a dedicated and customer-focused individual to join our team as a Service Desk Analyst. In this role, you will play a critical part in providing technical support and resolving issues for our valued customers.

 

About the Role:
  • Job Summary: Provide technical support and resolve issues related to our products and services.
  • Key Responsibilities:
    • Provide high-quality customer service to resolve issues and answer queries in a timely and professional manner.
    • Troubleshoot and resolve technical issues related to our products and services.
    • Effectively communicate with customers to understand their needs and provide solutions.

 

Requirements:
  • Qualifications: 2+ years' experience in a customer service environment, preferably in a contact centre or IT service desk setting.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office 365.
  • Certifications: Relevant IT industry certifications are advantageous but not essential.

 

Why Join Us:
  • Great Culture: Our company culture is built on trust, respect, and open communication.
  • Career Growth: Opportunities for career growth and professional development.
  • Competitive Salary: A competitive salary and benefits package.

 

If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply now.