Technical Support Specialist
6 days ago
**Company Overview:** Spark New Zealand is a leading telecommunications provider committed to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers.
We are seeking a self-motivated and enthusiastic Help Desk Professional to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service, troubleshooting technical issues, and collaborating with internal stakeholders to resolve complex problems.
The ideal candidate will have 2+ years of experience in a customer service environment, preferably in an IT service desk setting. Relevant tertiary qualifications or industry certifications are highly regarded but not essential. A strong passion for technology, excellent communication skills, and the ability to work in a fast-paced environment are essential qualities for this role.
Job Description:
- Provide exceptional customer service via phone, email, and chat
- Troubleshoot technical issues related to Spark's products and services
- Collaborate with internal teams to resolve complex problems and improve processes
- Stay up-to-date with the latest technologies and product developments
Required Skills and Qualifications:
- 2+ years of experience in a customer service environment
- Relevant tertiary qualification or industry certification (desired)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
- Flexible working arrangements
- Lifelong learning opportunities through training and development programs
- A collaborative and dynamic work environment
Others:
- Work-life balance with flexible hours and generous leave entitlements
- Opportunities for career growth and professional development
- A fun and supportive team culture
If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our Help Desk team
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